Delivery & Returns
*WE CURRENTLY DELIVER TO UK ONLY*
All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
Goods that are in stock are dispatched within one working day Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 7 days. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.
*Cut off for overnight delivery choices is 3pm, if we can we will dispatch up until 4pm when parcels are collected.
- Royal Mail Tracked48 (2- 4 business days)
- Royal Mail Tracked24 (1- 2 business days)
- DPD Express Next Day (1 business day)
Need to return an order? (Please read full terms for accepted returns below)
Please kindly fill out the returns form HERE , include in your box and return the items to the following returns address:
Naughty Toy Company
PO BOX 228
If your item is faulty, please reach out to our customer care team first at: email@example.com
PLEASE READ TERMS FOR RETURN:
*All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.
*We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
*Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed, no refund will be given.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days from the day you received their order.
6. Lingerie and items of clothing must be returned unworn and still in its original packaging.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.